Terms of Service
General Terms and Conditions
1. Scope of Application
These General Terms and Conditions (T&Cs) apply to all orders and purchase contracts concluded through our online shop at https://www.pjur.com/ (including all its subdomains) and through our online presence at https://pjur2skin.com. Our online shop is intended exclusively for consumers.
2. Contracting Party, Conclusion of Contract
The purchase contract is concluded with pjur group Luxembourg S.A., 87, Esplanade de la Moselle, 6637 Wasserbillig, Luxembourg.
The presentation of products in our online shop does not constitute a legally binding offer but serves as a non-binding online catalogue. You may initially add products to your shopping basket without any obligation to purchase and may amend your details at any time before submitting your binding order. By clicking the order button, you place a binding order for the goods contained in your shopping basket.
We will acknowledge receipt of your order by email immediately after it has been submitted. The point at which the contract between you and us is concluded depends on your chosen payment method:
- PayPal: During the checkout process, you will be redirected to the website of the online payment provider PayPal. There, you can enter your payment details and authorise the payment instruction to PayPal. Once you have placed your order in our online shop, we instruct PayPal to initiate the payment transaction, thereby accepting your offer.
- Credit Card: When placing your order, you also provide us with your credit card details. Once you have been verified as the authorised cardholder, we instruct your credit card provider to initiate the payment transaction, thereby accepting your offer.
3. Delivery Terms
Shipping costs may apply in addition to the product prices displayed.
- Delivery Partner & DHL Parcel Lockers: We deliver exclusively by insured parcel through our logistics partner DHL. Collection of goods in person is not available. Delivery to DHL Packstations (parcel lockers) is permitted.
- Delivery Destinations & Exclusions: We deliver exclusively to addresses within Europe. Delivery to France and Switzerland is permanently excluded without exception.
- Free Shipping Threshold: Delivery is free of charge for orders with a gross value of €30.00 or more. For orders below €30.00, shipping charges apply. The exact shipping costs are displayed on our separate information page, “Payment Methods & Shipping”, and during the checkout process.
4. Payment
The following payment methods are generally available in our online shop:
- Credit Card
When placing your order, you provide us with your credit card details. Your credit card will only be charged once your order has been dispatched. - PayPal
During the checkout process, you will be redirected to the website of the online payment provider PayPal. To pay the invoice amount via PayPal, you must have a PayPal account or register for one, log in using your credentials and authorise the payment instruction to us. PayPal will then automatically process the payment transaction immediately. Further information will be provided during checkout.
5. Retention of Title
We retain property of the goods until payment has been received in full.
6. Damage in Transit
If goods are delivered with visible damage sustained during transit, please report the damage to the delivery service provider as soon as possible and contact us without delay. Failure to report such damage or contact us will not affect your statutory rights or your ability to enforce them, particularly your rights relating to defective goods. However, notifying us will help us pursue any claims we may have against the carrier or transport insurer.
7. Right of Withdrawal
Consumers have a statutory right to withdraw from the contract within fourteen days.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the last item of goods.
To exercise your right of withdrawal, you must inform us at:
pjur goup Luxembourg S.A. 87,
Esplanade de la Mosselle
6637 Wasserbillig/Luxembourg
Telephone: +352 74 89 89
Fax: +352 74 89 90
Email: info@pjur.com
of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery option offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever occurs first.
You must send back or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of sealed goods, which are not suitable for returns due to health protection or hygiene reasons if the seal has been removed after delivery.
Sample cancellation form (If you want to cancel the contract, fill out this form and send it back to us.)
To
pjur group Luxembourg S.A.,
87, Esplanade de la Moselle,
6637 Wasserbillig, Luxembourg
Telephone: +352 74 89 89
Fax: +352 74 89 90
Email: info@pjur.com.
I/We (*) hereby cancel the contract concluded by me/us (*) relating to the purchase of the following merchandise (*) / the provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Cross out/delete what does not apply.
8. Statutory Warranty Rights
Statutory rights relating to defective goods apply.
Customer Service: Our Customer Service team is available to assist with questions, complaints and claims on working days from 8:00 am to 5:00 pm via:
Telephone: +352 74 89 89
Fax: +352 74 89 90 and
Email: info@pjur.com.
9. Liability
We accept unlimited liability for claims arising from damage caused by us, our legal representatives or agents acting on our behalf in the following circumstances:
- In cases of injury to life, body or health;
- In cases of intentional or grossly negligent breaches of duty;
- In relation to guarantees, where expressly agreed; or
- Where liability arises under applicable product liability legislation.
In the event of a slightly negligent breach of essential contractual obligations by us, our legal representatives or agents acting on our behalf, our liability is limited to the foreseeable damage at the time the contract was concluded, of a type that would typically be expected to occur. Essential contractual obligations (also referred to as cardinal obligations) are those whose fulfilment is necessary for the proper performance of the contract and upon whose observance the contracting party may reasonably rely.
All other claims for damages are excluded.
10. Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
Do you still have questions?
If you have questions on pjur’s General Terms and Conditions, please call us or write us an email. Your suggestions and questions are important to us.